Privacy policy

What we collect

• Your parking: your license plate and its state, your car’s make, model, and color, the lot, and when your parking starts and ends.
• Your payment: the amount, the tax, and the last four digits of your card. Stripe handles your card. We never see or store your full card number.
• Your contact details, if you give them: an email address or mobile number for a receipt, a reminder, or a sign-in code.
• Saved cars, if you sign in: the cars you save and the email address or mobile number you sign in with.
• Technical details: your device’s IP address, which we use to limit repeated attempts and to stop fraud, and the signals Cloudflare Turnstile reads (see below).
• Parking checks: when an attendant finds a car with no paid parking, we record its plate, the lot, and the time.

How we use it

• To sell you parking and show that your plate is paid.
• To let our attendants check plates in the lot. They see a plate, its status, and the car’s color, make, and model. They don’t see your contact details or your card.
• To send the receipts, reminders, and sign-in codes you ask for.
• To prevent fraud and misuse.
• To keep our accounts and pay each lot’s owner its share. Lot owners receive payment amounts and totals. They don’t receive your plate, your email address, or your mobile number.

We don’t sell your personal information, and we don’t use it for advertising.

Text messages

We text a mobile number only when you type it into a form on this website and ask for a receipt, a reminder, or a sign-in code. Message frequency depends on how often you park. Message and data rates may apply. Reply STOP to stop our texts, START to get them again, or HELP for help.

We don’t share or sell mobile numbers or text message opt-in information to third parties or affiliates for marketing or promotional purposes. We share them only with Twilio, which sends our texts for us.

Who we share it with

We share information only with the companies that run parts of this service for us:

• Stripe processes payments. Stripe’s privacy policy
• Twilio sends text messages. Twilio’s privacy notice
• Resend sends email. Resend’s privacy policy
• Cloudflare runs Turnstile, described below.
• Vercel hosts this website, and Neon hosts its database.

We also share information when the law requires it, or to protect our rights, our lots, or the people who use them.

Cloudflare Turnstile

The pages that take payment use Cloudflare Turnstile to tell people from automated traffic. Turnstile reads your IP address, your browser’s TLS fingerprint and user agent, and the address of the page. We send your IP address to Cloudflare with each check. Cloudflare uses this only to detect and block bots, not to identify or track you. Cloudflare’s Turnstile Privacy Addendum and Cloudflare’s privacy policy explain how Cloudflare handles it.

How long we keep it

• After 120 days, we remove the plate, the car’s details, and your contact details from your parking, and the plate from parking checks. The 120 days cover the time in which a card payment can be disputed.
• We keep payment amounts after that, without your details, for our accounts.
• We keep saved cars until you delete them.
• We delete sign-in codes a day after they expire.

Cookies

We use two cookies: one keeps you signed in to your saved cars, and one keeps our staff signed in. We use no advertising or tracking cookies. Cloudflare Turnstile may store information in your browser to run its check.

Your choices

• You can pay for parking without giving an email address or mobile number, and without signing in.
• You can edit or delete your saved cars, or delete your profile, on your saved cars page.
• Reply STOP to any text to stop our texts.
• To ask what we hold about you, or to ask us to correct or delete it, contact us below.

Security

This website uses HTTPS. Staff sign in to see plate information, and we keep a record of each time they do.

Children

This service is for drivers. We don’t knowingly collect information from children under 13.

Changes

When we change this policy, we post the new version here with a new effective date.

Contact us

Tapiki LLC
PO Box 970944, Waipahu, HI 96797
Email: help@tapikisupport.com
Phone: 808-366-8652